Why should I become a member? Can I shopping without singing up?

You can shop at without becoming a member. However, we recommend that you create a membership and shop so that you can track your orders and be contacted when necessary regarding your orders.

Should I update my membership information?

Up-to-date information about your orders is shared through the contact information you provided when placing the order. If there is a change in this information, we recommend updating it from your account.

How can I access my login information?

When registering and logging into your account, you can log in with your e-mail address without using a password. You can access your account after entering the code sent to your e-mail address into the relevant field.


How can I shop from

You can start shopping after creating your membership or logging in to You can add the products you like to your cart and complete your shopping by filling in the delivery and payment information.

Can I shop from anywhere in Turkey?

You can shop from from anywhere in Turkey.

Do your prices include VAT?

Yes. The prices you see on are prices including VAT.

How can I be informed about the opportunities on

Information about the opportunities on our site is sent to the e-mail address you provide when signing up to Make sure that the notification option is turned on.


How will I make the payment? What are my payment options?

You can pay for your purchases from using the credit card of any bank you want.

You can pay via money order/EFT.

You can pay with bank cards.

You can pay with credit cards of foreign banks.

Can I make the payment at the door when receiving the products?

We do not yet have the option to pay at the door.


Is it safe to shop on

When making a payment, information about your credit card automatically reaches the bank where the payment is made and authorization is taken. During this process, your information is sent only to the bank, AGX DIŞ TİCARET A.Ş. and is not stored by

Do you keep my credit card information?

Your credit card information is not stored.

Is my personal information safe at

The identity information you provide during membership registration and shopping is stored in accordance with the membership agreement.

In-Store Pickup

Can I pick up the products from the store?

All products sold on are available for online shopping only. It is not displayed in our stores.

If you would like to pick it up from our stores, you must contact us before making payment.

Which products can I pick up from which store?

All products sold on are only available for online shopping.

If you want to pick up from our stores, you must contact us before making payment.

In such cases, we are ready to deliver the products you have chosen only from our Erenköy store on the Anatolian side of Istanbul or our Akmerkez store on the European side of Istanbul. We can keep it.


What are the product supply conditions?

Products sold on are in stock. For products that cannot be supplied due to out-of-stock, our customers are informed and the payment is refunded.

What is the delivery time?

All products you purchase from are delivered within 1-3 business days at the latest.

Will I pay shipping costs when I receive the product I purchased?

The products you have purchased from are delivered free of charge. Shipping fee will not be paid at the time of delivery.

Which cargo company will my order be delivered with?

The delivery of the products you have purchased from is made through our contracted cargo company, Yurtiçi Kargo.

Do we deliver all over Turkey?

Our distribution network for the products you have purchased from is limited to Yurtiçi cargo distribution networks.

What should I do if my order cannot be delivered to me by the cargo company?

If your order is not delivered to you, please contact us.

What should I pay attention to during cargo delivery?

When the cargo is delivered to you, if there is any crushing, deformation, wetness or anything that may damage the product, please open the package with the cargo officer and check the condition of your products. If you see any damage to the products, do not accept the products and ask the cargo officer to keep a report. The recorded products will be delivered to us and the products will be replaced or a refund will be made by us.

Cancellation / Return and Exchange

Can I cancel the order I placed from

If your order has not been delivered yet, you can cancel it.

How can I return my product?

If you want to return your products, you can contact us or register via Returns are provided within 24 hours at the latest.

How can I track the return process?

You can track your return with the cargo return tracking number you request from the cargo officer during the return of the products. Your return process will be initiated after the products reach us.

What are the return conditions?

15 days must not have passed since the invoice date.

The originality of the product must be intact, it must be repackaged as it was sent and returned without any damage.

Product labels and logos, if any, must not be removed.

The product must be in a condition that can be offered for resale.

How long does it take for the refund to be made after the return?

After the returned products reach us, the product is checked and your return process is initiated.

You will receive a refund within the refund policy period of the bank from which you made the payment.